Minimum Qualifications:
•High School Diploma or GED.
•One year of customer service or library-related experience.
•Must successfully complete pre-employment physical exam prior to commencing work.
•If primary task includes Youth Services, must successfully complete a thorough background investigation.
Additional Minimum Qualifications for Senior Library Technician:
•Additional year library-related experience.
Preferred Qualifications:
•Associate’s Degree from an accredited college or university in Library Science, Library and Information Science, Humanities, or related field.
•Position is primarily based in White Rock.
•Experience working with children is desirable.
•Experience working with technology is desirable.
•Valid New Mexico driver’s license.
Position Summary:
Under direct supervision of the Senior Librarian, Librarian or Designee, performs all basic library tasks including providing customer service throughout the library at multiple service points, assisting patrons in a courteous and friendly manner in using the library and in finding the information they need, and performing a variety of library support tasks that may include receiving and copy-cataloging materials, checking in and out materials, registering patrons for library cards, etc. Maintains confidentiality of all privileged information.
The general level and nature of this position are described in the headings below. This is not an all- inclusive list of all responsibilities, duties, and skills required of personnel in this classification.
Knowledge, Skills, and Abilities:
•Knowledge of business English, proper spelling, grammar, and punctuation.
•Skill in providing excellent customer service.
•Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
•Ability to work effectively with a wide range of constituencies in a diverse community.
•Ability to gain knowledge of library cataloging rules and procedures, library classification scheme, and library check-in and check-out procedures.
•Ability to gain knowledge of managing item, patron and library records.
•Ability to communicate both verbally and in writing.
•Ability to greet the public in a courteous manner and to obtain and provide appropriate information.
•Ability to maintain confidentiality.
•Ability to handle multiple tasks and meet deadlines.
•Ability to follow oral and written instruction.
•Ability in managing and disciplining children/teens as appropriate during library programs and events.
Additional Knowledge, Skills, and Abilities for Senior Library Technician:
•Knowledge of library cataloging rules and procedures, library classification scheme, and library check-in and check-out procedures.
•Knowledge of library principles, practices, and terminology.
•Skill in the use of automated library systems.
•Skill in the use of relevant automated database systems.
•Skill in the use of library resources.
•Skill in records maintenance.
•Ability to gain knowledge of applicable regulatory agencies, codes and standards.
•Ability to train employees and volunteers.
•Ability to conduct detailed internet searches.
•Ability to plan and execute programs.
Essential Duties & Responsibilities:
•Provides customer service throughout the library at multiple service points. This may include working at Circulation, Reference, Youth Services, Technical Services and/or White Rock.
•Registers new patrons and issues borrower identification cards that permit patrons to borrow books and other materials. Enters and updates patrons’ records on computers.
•Works one-on-one with library patrons and recommends library materials. Assists patrons in finding and effectively using library resources, including on-line catalogs, self-check stations, and electronic databases.
•Troubleshoots public use equipment.
•Continues to learn and develop skills for using existing and emerging library technologies and instructing patrons on their usage as needed.
•Reserves, circulates, renews and discharges books and other materials at the service desks.
•Maintains records of items received, stored, issued, and returned.
•Provides assistance in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials.
•Sorts books, publications, and other items according to established procedure and returns them to shelves, files, or other designated storage areas.
•Inspects returned books for condition and due-date status, and computes any applicable fines. Sends out notices and accepts fine payments for lost or overdue books.
•Processes newly acquired library materials.
•Reads book reviews of materials for assigned areas of the collection; recommends the addition of materials that will enhance the collection; participates in weeding the collection based on frequency of use and condition.
•Performs clerical activities, such as filing, typing, word processing, photocopying, mailing out material, and mail sorting.
•Repairs damaged books.
•Delivers and retrieves items to and from departments and patrons.
•Assists with the opening/closing of facility.
•Assists with workstation maintenance, maintains sign up and monitors the study rooms, handles lost and found items and performs housekeeping duties.
•Compiles and maintains records relating to circulation, materials, and equipment.
•Takes actions to halt disruption of library activities by problem patrons.
•Attends required training to maintain and enhance skills.
•Promotes library collection and services, by creating displays, brochures, etc.
•Maintains confidentiality of all privileged information.
•Contributes to a team effort and accomplishes related results as required.
•Performs other duties as required.
Additional Essential Duties and Responsibilities for Senior Library Technician:
•Provides classification/copy cataloguing of a variety of library materials by collection and by Dewey classification numbers; searches, edits, and transfers Machine Readable (MARC) records to the integrated library system. Maintains authority control.
•Provides assistance to English language learners in language acquisition and the use of library materials.
•Provides reference services, using proficiency in specialized indexes, reference sources and online databases.
•Assists patrons with access to Internet services.
•Assists patrons with access to a variety of downloadable materials including eBooks, downloadable audiobooks, etc.
•Provide readers advisory services to patrons of all ages.
•Provides assistance to educational providers by locating materials and helping to complete special projects.
•Helps other staff, including new staff and cross-training staff, increase proficiency in performing library functions. Reconciles catalog with collection arrangement.
•Receives, organizes and maintains library materials.
•Provides classification/copy cataloging of a variety of library materials by collection and by Dewey classification numbers; searches, edits, and transfers MARC records to the ILS.
•Compiles and maintains records relating to circulation, materials, and equipment.
•Processes Interlibrary Loans.
•Prepares volumes for binding.
•Develops and conducts children’s programs and other specialized programs.
•Compiles bibliographies and prepares abstracts on subjects of interest to particular organizations or groups.
•Assists with the opening/closing of facility; may be in charge of building on weekends and/or evenings.
•Contributes to the content of the library website and maintains local area networks.
Physical Demands:
While performing the duties of this job, the employee regularly is required to sit; have manual and finger dexterity; stoop, and talk or hear. The employee is frequently required to stand and walk, reach above shoulder level and crouch. The employee is occasionally required to crawl, climb heights, kneel, balance, push/pull, and carry. The employee must regularly lift and/or move up to 25 pounds. The employee must regularly move up to 50 pounds with the assistance of equipment or another person.
Work Environment:
Work is performed in a library setting with a moderate noise level. Evening, holiday and weekend work may be required. Travel may be required.
Each and every county position requires the following professional skills and abilities as key and necessary elements of performance. Employees are required to:
•Demonstrate regular and reliable attendance;
•Work well with others and participate fully in a team oriented environment;
•Interface with other employees and customers in a courteous and respectful manner;
•Project positive support of their department and all county organizations at all times; and,
•Maintain and enhance the county’s commitment to customer service excellence.
