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Employment Opportunity: Manager, Library Operations- Resource Sharing University of New Mexico

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Mgr,Library Operations

Requisition ID req11601
Working Title Library Operations Manager, Resource Sharing
Position Grade 13
Position Summary The University of New Mexico, College of University Libraries & Learning Sciences (UL&LS), has an opening for a full-time Library Operations Manager—Resource Sharing. We seek a service-oriented individual with a proven ability to manage effectively in a collaborative environment.  

The successful candidate will lead and manage all aspects of resource sharing, including interlibrary loan, document delivery for University Libraries collections, and scanning services. The Library Operations Manager directly supervises and supports the interlibrary loan staff team (currently 5.5 FTE), manages systems and services used to provide interlibrary loan and document delivery services, including OCLC’s ILLiad and Odyssey, Rapid ILL and Rapid R, BSCAN-ILL, IDS Project, and Occam’s Reader. The candidate monitors processes and workflows, working with members of the ILL team and other colleagues, to continually assess and improve services. The candidate builds and sustains positive working relationships with campus researchers, library colleagues, and external resource sharing partners. The candidate oversees fiscal activities related to ILL, preparing reports as needed. This position serves on the Access Services leadership team and contributes to the development, delivery, and assessment of user-focused services including reference/information assistance, circulation, reserves, study rooms, print/copy/scan, public/student computing, and collection maintenance. The position reports to the Director of Access Services & Undergraduate Engagement.

The resource sharing team plays a vital role in supporting the teaching and research missions of the University of New Mexico (UNM) by processing over 60,000 requests in a typical year. UNM is a member of the Association of Research Libraries, the Greater Western Library Alliance, and the New Mexico Consortium of Academic Libraries. University Libraries on UNM’s Central Campus contains over 3 million volumes and includes four libraries: Centennial Science & Engineering Library, Fine Arts & Design Library, Parish Memorial Library (business and economics), and Zimmerman Library (humanities, social sciences, and education). Zimmerman Library also houses the Center for Southwest Research and Special Collections as well as the Indigenous Nations Library Program. A fifth facility, the South Campus Repository, is currently being renovated, and will serve as a long-term repository for library collections. UNM is a Tier I Research Institution and a Hispanic-Serving Institution. For more information, please see

See the Position Description for additional information.

Conditions of Employment
Minimum Qualifications Bachelor’s degree; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications
  • Experience providing interlibrary loan and document delivery services
  • Experience with ILLiad or other ILL management system (ILLiad preferred)
  • Ability to provide and promote delivery of excellent services
  • Experience managing and completing projects
  • Experience hiring, training, and supervising staff and/or student employees
  • Knowledge of ILL codes, standards, and policies, as well as U.S. copyright law
  • Knowledge of current issues in resource sharing
  • Experience developing, implementing, and interpreting goals, policies, and procedures
  • Experience with, or knowledge of, budget and billing practices.
  • Demonstrated oral, written, and interpersonal communication skills
  • Demonstrated ability to work creatively, collaboratively, and effectively, both as a team member and leader
Additional Requirements
Campus Main – Albuquerque, NM
Department CULLS (107A)
Employment Type Staff
Staff Type Regular – Full-Time
Term End Date
Status Exempt
Pay $3434.31 to $5151.47 Monthly
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check Required No
For Best Consideration Date 1/2/2020
Application Instructions Required documents: resume and cover letter. Applicants should address qualifications in their cover letter. Include three supervisory references and contact information.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

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