Customer Skills for Library Staff – Techniques that Yield Results 
Live Online, April 21 & 28 @ 9:30am – 11:30am MDT
Learning Objectives:
- Identify the skills utilized in providing service to your patrons
- Recognize how to demonstrate customer service skills to your patrons
- Define barriers to patron interactions with librarians and staff
- Employ examples to reinforce soft customer skills
- Distinguish between elementary service and value added service for your patrons
Register Now: http://www.amigos.org/civicrm/event/info?reset=1&id=567
Contact Carmelita Aragon with any questions.